Shipping Information
Thank you for shopping at KomfyPet. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed.
Shipping Times
Estimated delivery times vary depending on your location:
United States
- Standard Shipping: 7–15 business days
Canada
- Standard Shipping: 8–18 business days
United Kingdom
- Standard Shipping: 7–15 business days
Australia & New Zealand
- Standard Shipping: 8–20 business days
Europe
- Standard Shipping: 7–18 business days
Rest of the World
- Standard Shipping: 10–25 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number (if available).
Tracking information may take several days to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, KomfyPet is not responsible for lost packages or additional shipping costs.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Delayed or Lost Packages
While we work with trusted shipping partners, delivery delays can occasionally occur.
If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you.
Split Shipments
If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations.
You may receive multiple tracking numbers for a single order.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@komfypet.com
Website: www.komfypet.com