Refund & Return Policy
Thank you for shopping with KomfyPet. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order number or receipt) is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
- Products damaged due to misuse or improper handling
Return Process
To initiate a return, please contact our support team at:
Email: support@komfypet.com
Please include:
- Your order number
- The reason for the return
- Photos of the item if it is damaged or defective
Once your request is approved, we will provide return instructions.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to post the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photos of the item and packaging to help resolve the issue quickly.
In such cases, we may offer:
- A replacement product
- A full refund
- A partial refund, where appropriate
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- The product is defective
Shipping fees are non-refundable unless required by law.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
If you still have not received your refund, please contact us at:
Email: support@komfypet.com
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: support@komfypet.com
Website: www.komfypet.com